Terms and Conditions 96ace

Welcome to 96ace. By accessing, registering, or using any part of our website or mobile application, you hereby acknowledge that you have read, understood, and agree to be fully bound by these Terms and Conditions.

These Terms form a legally binding agreement between you ("Member" or "User") and 96ace ("Platform", "We"). If you do not agree with any part of these terms, you are not permitted to use our services.

96ace reserves the right to modify, add, or replace any part of these Terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest terms in effect.

To register and use the services of 96ace, you must meet all of the following eligibility requirements:

• Be at least 18 years on the date of registration
• Possess full legal capacity to enter into a binding agreement
• Not be an individual legally prohibited in your jurisdiction of residence from participating in online gambling activities
• Not an employee, agent, or immediate family member of an employee 96ace or any of its affiliated companies
• Register under your own name and not on behalf of another person

96ace reserves the right to verify your eligibility at any time through the KYC (Know Your Customer) process. Failure to provide the required documentation may result in account suspension and funds being held pending review.

Each individual is only permitted to register and hold one account only at 96ace. Attempts to create multiple accounts — whether using different information, IP addresses, different devices, or any other method — are strictly prohibited and may result in the closure of all associated accounts.

When registering, you must provide true, accurate, and up-to-date information including:

• Full name as shown on your identification card or passport
• Exact date of birth
• An active and accessible email address
• Valid phone number
• Current residential address

You are solely responsible for maintaining the confidentiality of your account password. 96ace will never request your password through any communication channel. Contact our support team immediately if you suspect your account has been accessed without authorisation.

All deposits and withdrawals at 96ace are processed through approved payment methods. Available methods include local internet banking, Touch 'n Go eWallet, GrabPay, Boost, and cryptocurrencies listed on our platform.

Deposit:

• The minimum deposit amount is as stated on the platform's deposit page
• Deposits are usually credited to your account within 5 to 15 minutes after confirmation by the payment provider
• You may only deposit funds using a payment method registered in your own name
• 96ace does not accept deposits from third parties

Withdrawal:

• All withdrawals require completed KYC verification before being processed
• Withdrawals are typically processed within 15 to 60 minutes after approval
• Funds will only be returned to the same payment method used for the deposit, for anti-money laundering purposes
• Weekly and monthly withdrawal limits may apply depending on your account verification level
• Any taxes or charges imposed by payment providers are solely the member's responsibility

All bonuses and promotions offered by 96ace is subject to the specific terms and conditions stated alongside each offer. By accepting any bonus, you agree to fully comply with those terms.

General bonus principles at 96ace:

• Every bonus carries a wagering requirement (rollover) that must be met before any withdrawal is permitted
• Bonus credits cannot be transferred between accounts or directly converted to cash
• Only one welcome bonus is permitted per account, per household, per IP address, and per device
• 96ace reserves the right to forfeit any bonus where there is evidence of abuse or fraud
• Bonuses that have not met the wagering requirements will expire after the validity period stated

Full details of wagering requirements, eligible games, and validity periods for each promotion are stated on the Promotions ours.

All games at 96ace uses an independently audited Random Number Generator (RNG) system to ensure the fairness and randomness of every game outcome. The Return to Player (RTP) percentage for each slot and casino game is transparently stated on the game information page.

General rules applicable to all games:

• Game results that have been finalised by the system are final and cannot be disputed unless there is clear evidence of a technical failure
• In the event of a technical disruption during a game session, 96ace will restore the affected wagering value based on valid system records
• The use of third-party software, automated bots, or any tools intended to manipulate game outcomes is prohibited and may result in immediate account closure
• Members are responsible for understanding the rules of each game before playing

For more information on available games, visit the Game Lobby ours.

Member 96ace is expected to act responsibly, honestly, and respectfully when using our platform. The following are strictly prohibited:

• Using obscene, abusive, threatening, or harassing language in any platform communication channel
• Attempting to hack, attack, or disrupt the stability of the system 96ace
• Engaging in any fraudulent activity including money laundering or financing activities that violate the law
• Sharing or selling your account to another party
• Spreading false or misleading information regarding 96ace on any platform
• Exploiting technical errors or mispriced odds on the platform

Violation of any of the above may result in immediate account suspension or closure, freezing of funds, and legal action where appropriate.

96ace uses 256-bit SSL encryption to protect all your personal data and financial transactions. However, you also play an important role in maintaining the security of your own account.

Your security responsibilities as a member:

• Keep your password secure and do not share it with anyone, including staff 96ace
• Log out of your account every time you finish using a shared device
• Contact customer support immediately if you suspect any suspicious activity on your account
• Update your account information if your phone number or email address changes
• Do not click on unrecognised links claiming to be from 96ace

96ace reserves the right to suspend or close any member account for the following reasons:

• Violation of any Terms and Conditions stated in this document
• Suspicion or confirmation of fraudulent activity, money laundering, or abuse
• Request from a competent authority
• Failure to provide the requested KYC documentation within the specified timeframe
• Use of the service from a restricted region
• Voluntary request from a member to close their own account

Should your account be closed for legitimate reasons with no breach of terms, any remaining balance (after deducting any bonus that has not met the wagering requirements) will be returned to you via the original payment method within a reasonable timeframe.

Members may also voluntarily close their account at any time by contacting our customer support team via live chat.

96ace provides this platform on an "as is" and "as available" basis. While we strive to ensure smooth and uninterrupted operation, we do not guarantee that the platform will be free from outages, errors, or technical failures at all times.

To the extent permitted by law, 96ace is not liable for:

• Any indirect, consequential, or punitive losses or damages arising from the use of the platform
• Service disruptions due to scheduled or unplanned maintenance
• Losses resulting from account security breaches caused by the member's own negligence
• Any losses arising from changes in laws or regulations that affect your eligibility to use the platform

Online gambling services involve financial risk. You are solely responsible for your wagering decisions and 96ace encourages all members to play within their financial means.

96ace reserves the right to amend, update, or replace any part of these Terms and Conditions at any time for reasons including but not limited to:

• Changes in applicable laws or regulations
• Introduction of new products or services
• Improvements to operational or security processes
• Feedback and suggestions from members

Any material amendments to these terms will be communicated to members via their registered email or in-account notification at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the amended terms.

These Terms are governed by and interpreted in accordance with the laws of the jurisdiction in which 96ace is registered and operates. Any dispute arising from or in connection with these Terms will be resolved through the following process:

1. First Stage — Direct Negotiation: Members are encouraged to contact the customer support team 96ace first, in order to resolve any issues directly and amicably.
2. Second Stage — Formal Complaint: If a resolution is not reached, members may submit a formal written complaint to our Member Affairs department.
3. Third Stage — Arbitration: Should a complaint remain unresolved, the dispute will be referred to an independent arbitrator mutually agreed upon by both parties.

You agree that any claim or legal action related to the use of the platform 96ace must be submitted within 12 months from the date of the incident giving rise to the claim. Claims submitted after this period will not be accepted.