At 96ace, your privacy is not just a legal obligation — it is our commitment. This document transparently explains how we collect, use, store, and protect your personal information at all times.
Here is how we ensure your personal information stays secure, is handled responsibly, and remains in your control.
All personal data and financial transactions at 96ace is protected by SSL 256-bit encryption — the same security standard used by leading banks in Malaysia. Your data cannot be stolen or accessed by any unauthorized third party.
96ace has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Your data belongs entirely to you — it is not a business asset of ours.
Member 96ace has the full right to access, update, amend, or request deletion of their personal data at any time. We provide a straightforward and transparent process for managing your own privacy preferences.
We only collect information that is strictly necessary for the stated purposes. 96ace does not request irrelevant data and does not retain information longer than necessary in accordance with legal and operational requirements.
You may opt out of receiving promotional emails or marketing notifications from 96ace at any time. Every marketing communication we send includes an unsubscribe link that takes effect immediately.
96ace operates in accordance with strict international data protection standards. All our data handling processes are reviewed regularly by our compliance team to ensure ongoing adherence to applicable regulations.
We believe every member has the right to know and control how their personal information is managed.
You may request a copy of all personal information we hold about you at any time. We will provide the data in a readable format within a reasonable timeframe.
If any of your personal information is inaccurate or out of date, you have the right to request a correction or update through our support team.
You may request the deletion of your personal data under certain circumstances, subject to legal record-keeping requirements and regulatory obligations applicable to our platform.
You have the right to object to the processing of your personal data for direct marketing purposes or in certain situations where we rely on legitimate interests as the legal basis.
In certain circumstances, you may request that we restrict the processing of your personal data while an issue is being resolved, without requiring full deletion of the data.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider should you choose to do so.
96ace collects your personal information through various means as you interact with our platform. The following are the main categories of information we collect:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Registration form, KYC |
| Contact Information | Email address, phone number, residential address | Registration, account profile |
| Financial Information | Bank account details, transaction history | Deposit & withdrawal process |
| Technical Data | IP address, browser type, operating system | Automatically upon access |
| Usage Data | Game history, betting patterns, session duration | Automatically during gameplay |
| Communication Information | Support chat records, inquiry emails | Interactions with our team |
The personal information we collect is used solely for the following legitimate and stated purposes. 96ace will not use your data for any other purpose without first obtaining your consent.
All data processing at 96ace has a solid legal basis — whether grounded in your consent, contractual necessity, legal obligation, or the legitimate interests of our platform.
96ace does not sell or disclose your personal information to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your data with this limited set of third-party categories:
The security of your personal data is our top priority at 96ace. We implement multiple layers of technical and organisational safeguards to ensure your information remains secure at all times.
Technical security measures we employ:
Data retention period: We retain your personal information for as long as your account remains active, and for any additional period required by law following account closure — typically between 5 to 7 years for financial records to meet reporting and audit requirements.
96ace uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of the 96ace.
As a platform operating in the digital financial sector, 96ace is required to conduct the Know Your Customer (KYC) process in compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
During the KYC process, you may be asked to provide:
All documents submitted for KYC purposes are handled with the highest level of confidentiality. Biometric data is not stored on our servers once verification is complete. KYC verification is typically completed within 24 hours.
In the course of our global operations, your personal data may be stored or processed on servers located outside your country of origin. 96ace ensures that any international data transfers are carried out with adequate safeguards in place.
Protective measures we apply to international data transfers include:
96ace takes child protection very seriously. Our platform is strictly for individuals aged 18 and above, and we do not knowingly collect any personal information from minors.
If we find that a child's personal information has been collected without appropriate age verification, we will take immediate steps to:
If you believe a child has registered an account at 96ace, please contact our support team immediately via live chat so that appropriate action can be taken without delay.
Platform 96ace may contain links to third-party websites or services in certain contexts. Please note that this Privacy Policy applies only to the 96ace only.
We are not responsible for the privacy practices or content of third-party websites that may be accessed through those links. We encourage you to read and understand the privacy policy of every website you visit outside the platform. 96ace.
If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For formal data access or deletion requests, the full process may take up to 30 days depending on the complexity of the request.
This Privacy Policy is subject to periodic review. Any material changes will be communicated to you via email or in-account notification before they take effect. The latest update date is always displayed at the top of this page.